Telenor Pakistan Introduces WhatsApp-Based SIM and Service Management for Seamless Digital Connectivity Nationwide
Independent Report
October 20, 2025 – Islamabad
Telenor Pakistan Introduces WhatsApp-Based SIM and Service Management for Seamless Digital Connectivity Nationwide
Telenor Pakistan has taken a major step in its digital transformation journey by launching a WhatsApp-based SIM purchase, replacement, and bundle subscription service, revolutionizing how customers experience mobile connectivity.
This new platform offers a simple, secure, and contactless process to purchase or replace SIMs and manage bundles directly via WhatsApp—without the need to visit retail outlets. The service reflects Telenor Pakistan’s commitment to customer convenience and innovation in the digital era.
Through this end-to-end digital solution, customers can initiate a chat on WhatsApp at UAN: 051 111-345-100, select their city, choose a preferred number and bundle, submit necessary details and payment, and have the SIM delivered securely to their doorstep. Biometric verification will be performed at the time of delivery to ensure compliance and data security.
> “We are proud to be at the forefront of digital innovation,” said Waqas Amanullah, Chief Consumer Business Officer, Telenor Pakistan. “By enabling SIM purchases and bundle management through WhatsApp, we are putting the power of connectivity directly into our customers’ hands—making it easier, faster, and more accessible than ever. This initiative reflects our broader vision of promoting digital inclusion across Pakistan.”
The new WhatsApp-based service is currently available in more than 20 major cities, including Lahore, Karachi, Islamabad/Rawalpindi, Peshawar, Multan, and Faisalabad, with expansion plans underway. Meanwhile, the bundle recharge facility is accessible nationwide, providing a smooth and familiar experience for both urban and semi-urban customers.
This initiative marks another milestone in Telenor Pakistan’s mission to simplify lives through technology, broaden digital access, and deliver exceptional customer experiences across the country.
