Independent Report
Islamabad: Federal Minister for Poverty Alleviation and Social Safety, Syed Imran Ahmad Shah, visited the Call Centre established at the National Telecommunication Corporation (NTC) to review operational readiness for the Prime Minister’s Ramzan Relief Package 2026.
The Call Centre, operational since February 15 in the NTC F-5 building, currently has around 50 trained call agents, with a second centre in I-9 being prepared to manage increasing call volumes. During the briefing, the Minister was informed about a real-time monitoring dashboard tracking logged-in agents, calls in queue, ongoing calls, and total calls received.
Beneficiaries’ eligibility is verified through the BISP portal using CNICs, with eligible applicants informed of their designated bank and cash assistance procedures. Around 43,000 calls were received in a single day regarding the one-time PKR 13,000 disbursement, and approximately 1.4 million beneficiary accounts have already been created.
The Minister instructed that the Control Room operate 24/7 during the first ten days of Ramadan, praised agent training, and emphasized that all disbursements be completed within one week to ensure timely relief for deserving families.
He commended the coordination between NTC, BISP, and banking partners, highlighting transparency, responsiveness, and citizen-focused service delivery.
