Independent Report
JAFFARABAD (November 12): Deputy Commissioner Jaffarabad Khalid Khan has directed government departments to respond promptly to citizens’ complaints, warning that negligence and avoidable delays in resolving public issues would not be tolerated.
He issued the directives while presiding over an open court at Kashmir Kot, where residents from the area and surrounding localities brought their grievances directly before district administration officials.
The public hearing was arranged on the instructions of Chief Minister Mir Sarfraz Bugti and Chief Secretary Shakeel Qadir Khan, under the supervision of Commissioner Naseerabad Division Salahuddin Noorzai.
Residents raised a range of issues during the session, following which the deputy commissioner issued directions to the departments concerned for appropriate action.
Khalid Khan stressed that complaints received through public hearings should lead to tangible measures rather than being confined to official paperwork. He instructed officials to maintain proper follow-up and ensure that the concerns brought forward by citizens were addressed within the relevant administrative framework.
He said open courts provided an important avenue for bringing government institutions closer to the people by allowing residents to present their problems directly and reducing the need for repeated visits to government offices.
The deputy commissioner emphasized that responsive public service and timely resolution of legitimate grievances were fundamental obligations of the administration. He directed the relevant departments to pursue the matters raised during the hearing and keep effective follow-up on the action taken.
Residents welcomed the initiative, expressing hope that the directions issued during the open court would translate into practical solutions to their longstanding concerns.
